Call Centers in India has become a big business and outsourcing employee as well as projects for call centers has become one of the important part for India to do this business.

India is helping many country's abroad in getting their job done at less cost and at effective rate hence is much in demand. Outsourcing job to call centers help companies in many ways and specially for India it is very much helpful because -
" Helps in getting job (reduces unemployment)
" Highly paid job.
" Qualification doesn't matters much.
" Helps countries getting close by doing business together.

Outsourcing is not only done by abroad companies for their project in India but also
Indian companies outsource their job in India itself to call centers which are known as domestic call centers. There are many agents and business development people involved or work with call centers that help in getting new projects.

A single project can be outsourced to more than one call centers this helps the company in maintains stable market if not profitable. Anyhow this is one of the most lucrative business line these days and will gain importance with the quality in service.

Outsourcing doesn't means shifting responsibility it just means sharing burden and though it is outsourced one need to keep check on call centers to whom business is outsourced, report is to be maintained and many other basic problem is also to be looked after.