Service is an intangible product and can be seen sold in hospitality industry, tourist industry and recently also in call centers industry. In service industry individual can only be satisfied if quality of work is delivered and is remembered.

Call centers services are the services what people ask for and is delivered also that is one of the reason this industry is in demand. Also the service is not only delivered in India but also abroad. Services in call centers is offered by the resources known as human being who are trained, paid and challenged for doing the job.

In call center services service by executives is not only offered to the people outside but also to the management as they do their job and especially when it is a sale it is more of service done to company than customers. Call centers also provide services to agents to keep quality of work by getting free food, free drop and pick-up facility, free payments of bills and by paying high salary.

Call center services as requires quality work transfer of employees can be also done from one department to another for better output. However what counts for delivery of work is product knowledge, confidence and willingness to work and accept challenges and to withstand competition.

Services rendered to companies abroad as well as services rendered by agents to customers and services given by management to agents are all at different levels however as everything is intangible and is difficult to measure all what is to be known is final end of services and that is “happiness of work that is done.”