India is economically one of the developing country and have a problem of unemployment and call center industry is helping to lessen it up to some extent because all that is needed in call center is fluency of language irrespective of education however these days the criteria's are been changed. What call centers are looking for is experienced people will fast learning skill.

Call centers work like a corporate company hence it provides many other things beside basic salary also every call center has different sources for people to get attracted towards their companies. India is considered to be one of the largest markets for call center industry and few of the reasons why India is one of the markets is because of population, large English speaking population and very important is cheap labor.

Call center can be inbound as well as outbound here outbound refers to sales and inbound refers to customer services and the working hour for it is 24 hrs* 7days for 365 days. Odd working hours is the only disadvantage in this industry but the ambience and the services and facilities provided by this industry covers it all. India to day is growing in call center industry and will grow in future also if taken as one of the serious profession.

Cities like Mumbai, Delhi, Pune and Hyderabad are more surrounded by call centers as the resources are available on large scale in these cities. Other cities are also developing call centers but somehow companies are little scared to make investment in other cities because they are not sure if working culture will be easily adapted by the people out over there.